Privacy Policy

This Privacy Policy explains how Efficient Water Heaters, Inc. (“Efficient Water Heaters,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, submit an estimate request, upload photos of your water heater, call or text us, or otherwise interact with our water heater service business.

Who we are

Efficient Water Heaters, Inc. is a licensed water heater service company based in San Jose, California. License: CSLB #1008381. You can reach us by email at contact@efficientwaterheaterssanjose.com or by phone at (408) 470-0191.

Information we collect

When you contact us or request a phone estimate, we may collect:

• Contact details: name, phone number, and email address.
• Service location details: city, neighborhood, or service address you provide.
• Service request details: the water heater system you have, symptoms, age, model number, and the type of work you are requesting.
• Photos you upload: images of your water heater, data plate, venting, install location, leak area, or surrounding utility space. These photos can include incidental details about your home’s install location.
• Communications: messages, calls, voicemails, and texts you exchange with us.
• Website usage and device data: IP address, browser type, device type, pages viewed, referring page, and approximate location derived from your IP. This is collected automatically when you visit the site.

How we use information

• To respond to estimate requests and provide phone estimates.
• To schedule and perform water heater repair, installation, replacement, tankless service, heat-pump service, and maintenance.
• To follow up on completed work, warranty questions, and ongoing service.
• To communicate about appointments, technician arrival, and job status.
• To improve our website, forms, and customer experience.
• To prevent spam, fraud, and abuse of our contact forms.
• To comply with legal, tax, licensing, and code-compliance requirements.

Photos of your water heater

Photos you upload through our estimate form are reviewed by our team for the purpose of scoping the job. These photos can include incidental details about the install location, surrounding utility space, and other items visible in the frame. Please avoid sending photos that contain personally identifying information you do not want to share. We use uploaded photos only to scope and perform the work you requested.

How we share information

We do not sell your personal information.

We share information only as needed to:

• Operate the business with service providers such as website hosting, contact form delivery, email, phone and texting, scheduling software, and basic website analytics.
• Pull permits, complete inspections, and comply with code requirements when required for your job.
• Respond to lawful requests by public authorities, including for legal or licensing purposes.

California privacy rights

If you are a California resident, you have the right to:

• Know what personal information we have collected about you and how we use it.
• Delete personal information we hold about you, subject to legal exceptions.
• Correct inaccurate personal information we hold about you.
• Opt out of any sale or sharing of personal information for cross-context behavioral advertising, where applicable. We do not sell personal information.
• Non-discrimination for exercising these rights.

To submit a privacy request, email contact@efficientwaterheaterssanjose.com with the subject line “California Privacy Request.” We may need to verify your identity before fulfilling the request.

Data retention

We retain estimate requests, job records, photos, and communications for as long as needed to provide service, support warranties, respond to follow-up questions, and meet legal, tax, and licensing requirements. When that purpose ends, we either delete the information or retain only what is required by law.

Security

We use reasonable administrative and technical safeguards to protect the information you share with us. No method of transmission over the internet is 100% secure, but we work to limit who can access estimate requests and customer records.

Children

Our services are for property owners and tenants. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Material changes will be reflected on this page.

Contact

Questions about this policy or your information? Email contact@efficientwaterheaterssanjose.com or call (408) 470-0191.

See also: Terms of Use.